Privacy Policy
At Sensing LLC («we» or «Sensing»), we are committed to protecting your privacy. Your privacy is important to us, and this statement outlines the information we collect and how we use it.
Data Collection
Sensing LLC gathers your personal data in the following ways:
- When you visit our website and submit a request via the Contact Us form or Enquire Now form.
- When you speak to a member of our team.
- When you email us.
- From publicly available sources (e.g., LinkedIn or corporate websites).
We collect relevant business contact information, such as:
- Your name.
- The name of your company or organization.
- Your business address.
- Your location of operation.
- Your position or job title.
- Your email address.
- Your telephone number.
Please note, we only conduct B2B business and do not engage in B2C business.
Data Sharing
Sensing LLC requires this personal data to conduct its business activities and meet legal and contractual obligations, including:
- Promoting and marketing our products and services.
- Selling, packaging, delivering, and invoicing our products.
- Providing after-sales services, maintenance, and helpdesk support.
- Improving our website and other online services.
- Conducting market research, such as contacting you for feedback on our products and services.
- Sending marketing messages and targeted advertising, with your consent or as otherwise permitted.
- Complying with fraud prevention and other legal requirements.
While you are not required to provide the personal data we request, not providing it may prevent us from offering our products or services or responding to your queries.
Data Sharing with Third Parties
To operate our business, Sensing LLC may share your information with selected third parties, including:
- Subcontractors and service providers involved in delivering our products and services (e.g., couriers, packaging and transportation companies, financial institutions, legal advisors, and insurance companies).
- Government authorities: If your order is for delivery outside the UK, we may share information with customs authorities in the UK and the destination country. We may also share personal information with law enforcement or other governmental authorities to report fraud or in response to lawful requests.
- Credit and fraud checking: We may share information with credit reference agencies and third parties engaged in fraud prevention and detection.
We do not rent or sell your personal data to other companies or individuals.
Storing Your Data
We retain your personal information as long as needed for the purposes outlined above. The retention period varies based on your interactions with us. For instance, if you made a purchase, we keep a record for invoicing, tax, and warranty purposes. We also keep correspondence records (e.g., complaints) as long as necessary to protect us from legal claims.
Once we no longer need your information, we will delete it. If you unsubscribe from our marketing communications, we will retain a record of your email address to ensure no future marketing emails are sent to you.
Social Media Platforms
Interactions through external social media platforms involving Sensing directors and employees are subject to each platform’s terms, conditions, and privacy policies. Users should exercise caution and care when engaging on social media platforms, particularly regarding their personal details and privacy.
For more information about our Privacy Policy or your data, please contact us via phone or email at support@sensingllc.com.